Service Customer Survey

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure we meet your high level of expectations.

1. For what P1 Group, Inc. services are you completing this survey?

	HVAC/Plumbing	Electrical
Kansas City Metro
Lawrence/Topeka & Surrounding Area

2. At which site did the service group perform services?

3. Before service was performed how satisfied were you with…

	1=Very Unsatisfied—5=Very Satisfied
	1	2	3	4	5	N/A
The P1 Group?
The sales person, project manager or dispatch?
The price?
The communication?
Comments:

4. During and after service was performed how satisfied have you been with…

	1=Very Unsatisfied—5=Very Satisfied
	1	2	3	4	5	N/A
The value received?
The quality of work performed?
The scheduling/response time of the work?
The time it took to complete the work?
The communication with the field personnel?
The communication with the office personnel?
The professionalism of the office staff?
The invoicing process?
The follow up on additional repairs?
The explanation of service performed?
The professionalism of the field staff?
The meeting of all promises?
The overall performance of the mechanics?
Comments:

5. Do you have any problems we have not addressed?

6. What is your overall satisfaction with P1 Group, Inc.'s services?

1=Very Unsatisfied—5=Very Satisfied
1	2	3	4	5	N/A

7. Are you likely to use P1 Group, Inc.'s services again?

1=Very Unikely—5=Very Likely
1	2	3	4	5	N/A

8. How likely would you be to refer P1 Group, Inc. to somebody else?

1=Very Unikely—5=Very Likely
1	2	3	4	5	N/A

9. How long have you been using P1 Group, Inc. services?

Less than a year
1 to less than 2 years
2 to less than 5 years
More than 5 years

10. Have you experienced any problems using P1 Group, Inc. services?

	Yes	No	N/A
Electrical
Plumbing
Sheetmetal
Piping
Commissioning
Test & Balance
Controls
IR Scanning
Vibration Analysis

Please provide additional information or comments: Do not use this comment box to submit questions. We cannot reply to questions you submit through the survey form. If you have a question, please refer to our Contact Us page.

Please provide us with your contact information (optional):

Name:

Company:

Position:

Phone:

E-mail:

As part of our "Best Value" project execution plan, we are looking for customers who would be willing to provide a reference for our future projects. Would you be willing to provide this reference to us?

Yes
No